VIP Hotel Guest Services Representative

Job Locations US-NV-Reno
# of Openings
4
Category
Casino Marketing
Department
VIP Guest Services
Shift
Variable
Location : Name Linked
THE ROW - Eldorado, Silver Legacy, Circus Circus

THE PROPERTY

ROW TM

 

Caesars Entertainment presents a one of a kind, unified and distinguished resort experience with THE ROW, in the heart of Reno, comprised of six contiguous city blocks, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. THE ROW encompasses numerous restaurants, bars and lounges, entertainment venues, nightspots, over 4,000 luxury rooms and suites, 227,000 square feet of casino space, Reno’s only Topgolf Swing Suite and the BEST Team Members in the industry! 

 

For more information about THE ROW, visit TheRowReno.com!

THE JOB

 

JOB SUMMARY
Coordinates all VIP Casino Guest Check-Ins at the Guest Services Counter at Silver Legacy.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Manage all incoming and outgoing phone calls.
  • Maintain accurate records of Casino Marketing Guests.
  • Issue player’s cards, comps and tickets to events.
  • Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • Must be at least 21 years of age and able to obtain and Alcohol Awareness training card. 
  • Strong verbal and written communication skills.
  • Must be able to operate office equipment and multi-line phones.
  • Perform under pressure in an interruptive environment.
  • High School Degree or GED equivalent preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Ability to stand for long periods of time.
  • Frequent pushing, pulling, bending and walking.
  • May be subject to smoking environment, moderate noise and bright lights.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

WHO WE ARE

Caesars Entertainment joins two successful gaming leaders, Caesars Entertainment and Eldorado Resorts, who have come together to create the largest and most diversified collection of destinations across the U.S.

 

Boasting many of the world’s most prestigious gaming brands, we are the global leader in gaming and hospitality. While each of our over 55 world-class resorts offer its own unique amenities, all share a common goal of providing unparalleled family-style service and exhilarating experiences.

 

Your Empire awaits.

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