On-Call PBX Operator/Circus Circus

Job Locations US-NV-Reno
# of Openings
1
Category
PBX/Switchboard
Department
PBX
Shift
Variable
Location : Name Linked
THE ROW - Eldorado, Silver Legacy, Circus Circus

THE PROPERTY

ROW TM

 

Caesars Entertainment presents a one of a kind, unified and distinguished resort experience with THE ROW, in the heart of Reno, comprised of six contiguous city blocks, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. THE ROW encompasses numerous restaurants, bars and lounges, entertainment venues, nightspots, over 4,000 luxury rooms and suites, 227,000 square feet of casino space, Reno’s only Topgolf Swing Suite and the BEST Team Members in the industry! 

 

For more information about THE ROW, visit TheRowReno.com!

THE JOB

 

JOB SUMMARY
Answers all incoming, administrative and guest lines, takes messages and assists in emergency situations. Radios dispatch/communications with other departments.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Handles all telecommunications property wide.
  • Ability to remember and memorize extensions throughout the property.
  • Must know property wide emergency dispatch procedures.
  • Requires knowledge of property events and amenities.
  • Responsible for Hotel guest services such as voice mail/text messages and wake-up calls.
  • Maintains knowledge of all key personnel to direct calls appropriately.
  • Communicate as needed to the Supervisors and Managers.
  • Maintains a professional attitude and tone of voice at all times with guests and co-workers.
  • Ability to multi task while on the phones.
  • Ability to prioritize, to be alert and remain calm during heavy phone volume.
  • Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to read, write and communicate verbally in English.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to operate office equipment such as telephone switchboard, computer, keyboard, mouse and printer.
  • Ability to type 25 words per minute. Windows experience preferred.
  • High school diploma or GED equivalent preferred.
  • 1-year experience in a high volume PBX position preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Work is performed in office environment.
  • May work alone, with others, verbal contact with others, include shift work and extended days.
  • Work environment may include smoke and variable temperature, lighting and noise levels.
  • Requires intermittent standing, walking, reaching, bending, crouching and kneeling. Position is performed predominately while seated.
  • Must be able to follow instructions, meet time requirements, memorize, problem solve and use independent judgment and decision making skills.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

WHO WE ARE

Caesars Entertainment joins two successful gaming leaders, Caesars Entertainment and Eldorado Resorts, who have come together to create the largest and most diversified collection of destinations across the U.S.

 

Boasting many of the world’s most prestigious gaming brands, we are the global leader in gaming and hospitality. While each of our over 55 world-class resorts offer its own unique amenities, all share a common goal of providing unparalleled family-style service and exhilarating experiences.

 

Your Empire awaits.

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