Hotel Shift Manager/Silver Legacy

Job Locations US-NV-Reno
# of Openings
2
Category
Guest Services/Hotel
Department
Hotel Front Desk
Shift
Variable
Location : Name Linked
THE ROW - Eldorado, Silver Legacy, Circus Circus

THE PROPERTY

ROW TM

 

Caesars Entertainment presents a one of a kind, unified and distinguished resort experience with THE ROW, in the heart of Reno, comprised of six contiguous city blocks, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. THE ROW encompasses numerous restaurants, bars and lounges, entertainment venues, nightspots, over 4,000 luxury rooms and suites, 227,000 square feet of casino space, Reno’s only Topgolf Swing Suite and the BEST Team Members in the industry! 

 

For more information about THE ROW, visit TheRowReno.com!

THE JOB

 

JOB SUMMARY
Provide supervisory assistance, support and job knowledge to the various front office positions.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Supervise day-to-day activities of the front desk clerks, and rack clerks;
  • Perform pre-shift briefings for all front desk personnel;
  • Handle any Guest complaints/problems;
  • Assist with group and VIP arrivals/departures;
  • Review and make recommendations with regard to scheduling;
  • Act as the liaison between the other front office departments with regard to requests for service from the hotel guests;
  • Monitor rooms available and the placement of Guests;
  • Recommend and assist with the implementation of policies and procedures;
  • Adhere to Payment Card Industry Security Standards (PCI Compliance).
  • Maintain established procedures of the front desk;
  • Monitor clerk overages and shortages;
  • Train new and existing front desk clerks;
  • Assist Guest services area when required;
  • Ensure area is neat and fully stocked as the end of shift;
  • Perform periodic reviews and counseling of employees as needed;
  • Achieve daily maximum occupancy levels;
  • Maintain cohesive and pleasant working environment and remain open to comments and criticisms from co-workers and management.
  • Perform other job related duties as assigned by management.

KNOWLEDGE, SKILLS & ABILITIES

  • 3+ years’ of hotel operations and supervisory experience preferred.
  • Use all equipment associated with the position, including, but not limited to, Hotel LMS System, CMS, Micros

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Must be able to stand and walk for long periods of time.
  • May be subject to smoking environment, moderate noise and bright lights.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

WHO WE ARE

Caesars Entertainment joins two successful gaming leaders, Caesars Entertainment and Eldorado Resorts, who have come together to create the largest and most diversified collection of destinations across the U.S.

 

Boasting many of the world’s most prestigious gaming brands, we are the global leader in gaming and hospitality. While each of our over 55 world-class resorts offer its own unique amenities, all share a common goal of providing unparalleled family-style service and exhilarating experiences.

 

Your Empire awaits.

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